Policies, Terms and conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Stems a flower shop, Copyright

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and

Delivery Policy

Most orders received before 12:00PM (MST) can be delivered the same day. Orders to some close zip codes can be delivered same day if received by 2:00PM. Most orders received after 12:00 PM will delivered the next business day. We recommend that you

Guarantee / Returns

We want you and your recipient to be happy with your purchase. Floral arrangements on average remain attractive for 5 to 7 days depending on the type of flowers used. Therefore, we have an unconditional 48 hour guarantee. Let us know within 48 hour


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.


We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to kee

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Substitution Policy

12/15/2011 by Stems a flower shop
Flowers are a function of nature. Sometimes, specific flowers and specific colors just aren't available on a given day. We will try our best to make a suitable substitution. If the arrangement substitutions become too extreme, we will call you to


Stems a flower shop, shall automatically charge and withhold all applicable sales taxes for Colorado. The combined rate is currently 5.5%

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error, Stems a flower shop, shall have the right to refuse or cancel any orders placed for product listed at the incorrect